![]() Or you can refresh your network settings to get it solved:ġ) On your keyboard, press Windows key and X at the same time, then click Command Prompt (Admin). You can close all programs that requires intensive network usage to see if the problem is resolved. If you’re overloading your bandwidth by downloading files, you’ll have poor Skype connection. Click Update & security.ģ) Wait for Windows to search for and download available updates for you.Ĥ) You may need to restart your PC for the changes to take effect. You can check for available updates by:ġ) On your keyboard, press the Windows logo key and I at the same time. ![]() Outdated Windows Patches can be the cause of this problem. ![]() Click Help and then Check for updates.Ģ) Click Update Classic Skype or Try the new Skype as per your own needs.ģ) You can also go the the official website of Skype to download the latest version from there. If you don’t see error message on Skype Heartbeat, then it’s time for you to upgrade your Skype.ġ) Open Skype. If something is wrong with Skype, you’ll see the message here.ģ) If you do see message concerning connection problem, all you can do is to wait for Skype technicians to solve it on their end. Click Help, then Heartbeat.Ģ) You’ll see Skype’s system status from the newly opened web page. You can check Skype’s status by:ġ) Open Skype. If Skype is suddenly down, most of the case, the problem is not on your side. Method 3: Check for Available Windows Update Method 2: Upgrade Skype to the latest version You may not have to try them all just work your way down until you find the one works for you. Many Windows 10 users are reporting this problem as well. But there are times when you can’t connect to Skype, and you’re seeing the message saying Sorry, we couldn’t connect to Skype, you’re not alone. Skype sure is making our lives so much easier.
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